23. The emails you receive
ViewNexo only writes when there is something to do or to know. They all come from no-reply@viewnexo.com, in your account's language, and you can reply to them to talk to us.
- When you sign up: the verification code and, once confirmed, the welcome email with links to your dashboard, this tutorial and the app.
- Security: the password recovery link, the two-step verification code and a notice every time your password changes.
- Invitations: when someone invites you to their team, you get You're invited to (organization) on ViewNexo with the Accept the invitation button; it expires in 7 days.
- Leads: one email per request for information, a quote, a booking or contact, with the visitor's details and the Open in Leads button.
- System notices: tour published or unpublished, scene failed, someone joined the team, plan change and storage close to the limit.
- Orders: one email per new order with the items, the total and the Open order button. Your customers get theirs when they order (with the tracking link) and at every status change: confirmed, ready or shipped, delivered or cancelled.
- Support: a notice when the ViewNexo team replies to your ticket.
- Tips and reminders: after 3 days if you haven't published yet, ideas after a week, a notice 15 days before your free period ends and another when it ends, and a reminder if you haven't signed in for a month.
- Lead, tips and system emails are turned off under Settings, Notifications section. Security and welcome emails are always sent.
Find them and keep them out of spam
- Open your email (Gmail, Outlook, Yahoo or your company's) and type ViewNexo in the search box at the top.
- If it doesn't show up, check the Spam (or Junk) folder and, in Gmail, the Promotions tab.
- If you find it in Spam, open it and click Not spam (or Report not spam). In Gmail, if it is in Promotions, drag it to the Primary tab.
- Add no-reply@viewnexo.com to your contacts: open one of our emails, tap the sender's name and choose Add to contacts (or Add to safe senders in Outlook).
- That way the next lead and order notices will land in your inbox.