Delete your account and your data
This page explains how to delete your account in the ViewNexo 360 app or on ViewNexo, products of MisterProSoft, and how to ask us to delete only part of your data without deleting the account.
From the ViewNexo 360 app
- Open the app and sign in with your personal account.
- Go to the Settings tab and tap “Delete my account”.
- Enter your password and tap “Delete permanently”.
Your account and all your 360° photos are deleted right away.
Without the app
Email ceo@misterprosoft.com from your account's email address with the subject “Delete account”. If you write from another address, include your account's email and we will ask you to confirm it. We delete the account and let you know by email, within the time limits set by Ecuador's Personal Data Protection Law (LOPDP).
Business accounts
Business accounts are created and managed on the ViewNexo web dashboard. To delete an organization with its businesses, tours and images, the owner emails ceo@misterprosoft.com from their account's address. To remove only one team member, the owner can do it from the dashboard.
Delete only some data
- 360° photos: in the app, open the photo and tap “Delete”. It is deleted right away and your account stays.
- Any other data: email ceo@misterprosoft.com saying what you want deleted.
What is deleted and what is kept
- Your name, email, password (stored as a hash), sessions and all your 360° photos with their files are deleted.
- Backups are kept for up to 14 days; after that, no copy of your data remains.
- We keep no other account data after it is deleted.