ViewNexo

Terms of service

These terms govern the use of ViewNexo: the viewnexo.com site, the dashboard, the 360° virtual tours you publish and the ViewNexo 360 app. By creating an account or using the service you accept these terms. If you accept them on behalf of a business, you confirm that you have the authority to do so.

In short

  • Your content is yours: you allow us to host and show it only to provide the service.
  • The Free plan is free for 3 months. Paid plans are activated with our team; we charge nothing automatically.
  • Publish only content that you have the right to use and that is legal.
  • You can close your account whenever you want and ask us to delete your data.

Who provides the service

ViewNexo is a product of MisterProSoft, based in Ecuador. For any question about these terms write to ceo@misterprosoft.com.

What ViewNexo is

ViewNexo lets a business create and publish 360° virtual tours of its spaces, connect those tours to its catalog of products and services, and receive messages, requests and orders from its customers. The service includes the dashboard, each business's public pages, the code to embed a tour on another site and the ViewNexo 360 app for taking 360° photos with a phone.

The features available depend on your plan. We may add, change or remove features; if a change significantly reduces what your plan includes, we will let you know in advance.

Your account

  • You must be at least 18 years old and give true information when you sign up.
  • You are responsible for keeping your password private and for what is done from your account and your team's accounts.
  • Tell us immediately if you believe someone accessed your account without permission.
  • An organization can invite other people with different roles; the owner answers for how they use it.

Plans, prices and payments

  • Every new account starts on the Free plan, free for 3 months, with the limits published on the pricing page.
  • Paid plans have a monthly price in United States dollars (USD), published on the pricing page. Applicable taxes are added as the law requires.
  • For now, paid plans are activated and billed through our support team: we agree the payment method with you and make no automatic charges.
  • You can request a plan change or a cancellation from Billing in your dashboard or by writing to support. Cancellation takes effect at the end of the period already paid.
  • If we change prices, we will give you at least 30 days' notice and the change will apply from your next period.
  • When the free period ends without moving to a paid plan, the account can no longer create new content (businesses, tours, scenes, products) until you activate a plan; what you already published stays online, and we email you before and after that date. If a payment for a plan is pending, we may limit account features until it is settled, with prior notice. Your content is kept while the account remains open.

Your content

The photos, texts, products, prices and other material you upload remain yours. You grant us a non-exclusive permission to host, process, adapt to the required format and display that content for the sole purpose of providing the service, including the public pages and the tours you choose to publish.

You confirm that you hold the rights to what you upload, including the consent of people who appear in your photos and the brands of the products you show, and that the information in your catalog (prices, stock, features) is true.

What you upload is stored privately; only what you publish is visible to the public. When you unpublish a tour it stops being available.

Acceptable use

  • Do not publish content that is illegal, misleading, infringes the rights of others, or promotes violence, hatred or activities prohibited by law.
  • Do not use the service to send unsolicited messages or to collect visitor data for purposes other than answering their request.
  • Do not try to access other people's accounts or data, get around your plan's limits, or interfere with how the service works.
  • Do not resell the service or offer it as your own without a written agreement with us.

We may remove content or suspend an account that breaks these rules. Where possible, we will warn you first and give you the chance to fix it.

Your customers and their data

Sales, bookings, quotes and any agreement you make with your customers are between you and them. ViewNexo is not a party to those transactions and is not responsible for the products or services you offer.

For the data your customers send from your tours (requests, orders, messages), you are the controller and ViewNexo acts as your processor, as the privacy policy explains. You must use that data only to serve the person who sent it and comply with the data protection law that applies to you.

AI assistant

Some plans include an artificial-intelligence assistant that answers visitors using your business's public information. Its answers are generated automatically and may contain mistakes: keep your catalog and details up to date, and do not rely on it as the only source for prices, stock or conditions that bind your business.

ViewNexo's property

The software, the design, the ViewNexo brand and the documentation belong to MisterProSoft. We give you a limited, non-exclusive, non-transferable permission to use the service according to your plan. On the plans that say so, tours show the ViewNexo brand.

Availability and support

We work to keep the service continuously available and make daily backups, but we do not guarantee that it will run without interruptions or errors. We may carry out scheduled maintenance and will let you know when it significantly affects the service.

Support is provided by email (ceo@misterprosoft.com), on WhatsApp and from the Support section of the dashboard.

Closing the account

  • You can close your account at any time; the “Delete account” page explains how and what is deleted.
  • We may suspend or close an account that breaches these terms or remains unpaid, with prior notice except in serious cases.
  • When the account is closed, your tours stop being published and your data is deleted as described in the privacy policy.

Liability

The service is provided as is. To the extent the law allows, ViewNexo is not liable for lost sales, lost profits or lost data, or for indirect damages arising from the use of, or the inability to use, the service. Our total liability to you is limited to the amount you paid for the service in the 12 months before the event giving rise to the claim.

Nothing above limits the rights the law gives you as a consumer and that cannot be waived.

Changes to these terms

If we change these terms we will publish the new version on this page with its date. If the change is significant, we will let you know by email or in your dashboard before it takes effect. Continuing to use the service after that date means you accept the new version.

Governing law

These terms are governed by the laws of the Republic of Ecuador. Any dispute will first be addressed directly between us; if that is not possible, it will be submitted to the competent courts of Ecuador.